1. How do I buy ETH
A: JOYSO does not provide services to purchase ETH. Please purchase it from other platform such as Coinbase.
2. How do I buy JOY
A: With sufficient ETH available, insert the desire amount in the “Amount” column of the “Place a buy order” section. You can get JOY if your order is matched.
3. Can I use JOYSO with other wallets other than MetaMask?
A: Currently, MetaMask and Ledger are the wallets that can be directly connected to JOYSO. For futher information regarding Deposit, Withdrawal and Trading, please check out the FAQ section:
4. Can I trade XXX (token) on JOYSO?
A: To know what tokens are listed on JOYSO, please check “New Listings” page.
5. Can I use JOYSO without JOY?
A: You can use JOYSO as long as you hold ETH and/or JOY.
6. How much is the fee?
A: The fee that JOYSO charge is consist of two parts. First is the transaction fee, which is 0.1% for order maker and 0.2% for order taker. The other is the gas fee which is used for paying the miners that pack up your transaction. The price for gas fee depends on the situation, higher gas fee often leads to faster transaction because it attracts miners to pack up the transaction sooner.
7. Is there a mobile version for JOYSO?
A: Currently we do not have a mobile version for JOYSO, but we will continue to develop a platform compatible with mobile devices.
8. How long does it take for JOYSO to match a transaction?
A: If there is already a matchable order in JOYSO, the system will match it with your order immediately. If there is no matchable orders or your order can only be partially matched, the remaining order will be placed in the system waiting for future matching.
9. Can JOYSO be hacked?/ Is it possible that my asset be stolen by hackers?
A: JOYSO is a hybrid exchange, users have control over their own asset. Without the private key of the JOYSO Admin, the smart contract would not execute even if a hacker gained control of the JOYSO website. The contract would detect an unverified admin account and the fraudulent transaction would fail. In the event of the JOYSO Admin account private key being stolen, control can be quickly regained with multi-signature authorizations.
10. More questions?
A: If you got more questions, our social media admins will get to you asap on these platforms: